Returns & refunds

Change of mind

You can return most items within 30 days of delivery for a refund or exchange, as long as they are unused, in their original packaging and you have proof of purchase. Return freight is paid by you.

These can't be returned for change of mind:

• Cable cut to length, and custom-length jumpers or patch leads
• Items special-ordered or made to your specification
• Items that have been installed, terminated, cut or used

Faulty or not as described

If an item is faulty, damaged in transit, or not what you ordered, you're entitled to a remedy under the Australian Consumer Law: a replacement, repair or refund. We pay the return freight. Please contact us within 7 days of delivery for transit damage, with photos.

How to return

Email jeremy@jayhawkcommunications.com or call 0422 999 583 with your order details. We'll confirm the return and where to send it. Please don't send items back without contacting us first.

Refunds

Refunds go back to your original payment method within 5 business days of us receiving and checking the item. For change-of-mind returns, the original delivery charge isn't refunded.

All prices on this site include GST.